Front-desk management

Give reception one place to handle the day’s work.

Connect today’s sessions, member enquiries, trial classes, tasks, messages and check-in in a workspace designed for reception.

See how it works

Reception connects the day’s sessions with members and follow-up work.

The operational challenge

The front desk handles several workflows at the same time.

A parent asks about a payment while a newcomer arrives for a trial and a coach needs an attendance correction. Switching between personal messages, spreadsheets and administrator screens slows every response.

Klunivo gives reception a dedicated operational workspace. Staff can find the member, session or enquiry concerned and continue the work within their assigned access.

How Klunivo works

From setup to everyday use.

Shared records let colleagues continue the process without copying the same information.

01
Review today
Start with the sessions, participants and outstanding work for the day.
02
Handle enquiries
Check lead history and tasks before arranging the next contact or trial.
03
Support arrivals
Find the correct session and participant for check-in.
04
Close the loop
Update the relevant record so the next colleague sees the result.

Feature details

Front-desk management: how it works

Explore the module’s scope, operating rules and practical examples for your club.

Start with the day’s classes and outstanding work

Reception’s dedicated workspace focuses on scheduled classes, booking counts, upcoming sessions and quick access to daily operations. Leads and trials connect with contact tasks and the follow-up after attendance or a no-show. These tasks can have due dates and statuses.

When a participant asks for help, reception can review the relevant group, service, payment, attendance, documents and family context within the available workflow. Messages remain connected with club operations rather than an employee’s private inbox.

Handle class arrivals in session context

Staff can find the person and the appropriate session, add a booking where needed and perform check-in. The process can check active membership, participation permissions and available visits according to configuration.

This is operational check-in for classes. It is not an independent 24-hour building-access system and does not imply turnstiles or RFID hardware.

Use a kiosk for routine session check-in

A tablet kiosk can serve a particular session. Booked participants select their profile and confirm attendance. The current kiosk does not use an individual PIN or QR code.

The kiosk complements reception rather than taking over every exception. Staff still handle questions and missed entries, and can review individual-training context alongside the other work of the day. The separate workspace keeps these common tasks accessible without requiring the full owner’s dashboard.

What the feature supports

What front-desk management includes

Today’s club activity

Bring sessions and operational work into the reception context.

Leads and tasks

Follow trial enquiries with recorded next steps.

Member support

Connect questions about services, families and bookings with the right person.

Messages and check-in

Handle communication and class arrivals within the front-desk workflow.

Benefits by role

Shared information. Clear responsibilities.

Each person takes part in the workflow with access suited to their responsibilities.

Reception

Answer a member’s question with the operational record in view.

Administrator

Set the access scope while keeping daily service work with reception.

Coach

Continue from the same session and attendance context when class begins.

Related features

Connect this workflow with the rest of your club.

Explore the features that share these records and support the next step.

Leads and trial classesAttendance and check-inMember communicationMembers and familiesPersonal trainingRoles and permissions

Especially useful for

See how this workflow fits different types of organisation.

FAQ

Front-desk management: common questions

Is reception a separate workspace?

Yes. Reception has a dedicated view rather than relying on the administrator’s account.

Can reception handle leads and trials?

Yes. The front-desk workflow includes leads, tasks and trial-class handling.

Is check-in the same as physical access control?

No. The documented workflow records class participation; it does not promise turnstiles or RFID building access.

See front-desk management in your club’s workflow.

Bring your workflow. We will show its setup and daily use.

See this feature in a demo